Returns made easy
We have a 30-day return policy, which means you have up to 30 days from the day you place an order to return your item to us to receive a full refund.
Exchanges
If you want to exchange your garment for a different size, colour etc please just fill out your returns form and state which colour/size etc you would like to change it for and we will send you your exchange free of charge immediately whilst letting you know so via email.
Refunds
Once your returned item has been inspected, we will issue you a full refund and let you know via email.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return or exhange, you can contact us at info@malenzo.co.uk. We’ll send you a returns form which will include instructions of where and how to send your package.
You can always contact us for any return questions at info@malenzo.co.uk.
Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is
defective, damaged or if you receive the wrong item, so that we can sort this out for you.
Exceptions / non-returnable items
We cannot accept returns if the item is worn, damaged or generally not fit for resale (e.g smells of aftershave, deodorant, body odor).
We aim to make all refunds/exchanges as easy as possible for you so please do not hesitate to contact us with any questions.
Team Malenzo.